Cosmopolitan, hospitable, individual, open minded, the exquisite culinary cuisine and the ambience suitable to the landscape around, all this characterizes Festival Hotels & Resorts.

The target of Festival Hotels & Resorts is to create a quality product, which fulfills the international guests’ requirements and offers a real value for money paid. For this reason an own quality department is taking care for a constant quality level.

Quality Checks:
Additional to the regular guest comments the quality department for Festival is conducting a monthly audit including guest interviews, mystery-guest visits, regular employee training courses and complaint management analysis to guarantee a constant high standard of guest satisfaction.

Hygiene:
We are working together with “Cristal International”, an international company based in England. This company is controlling our Resorts and Nile Cruises on a monthly basis, which guarantees our guests a constant high hygienic level.

This control includes the following areas:  

• Temperature measurements of all offered food
• Bacteriological tests of the offered food
• Water test of the pools and tap water
• Stock keeping and supplier control
• Control of all F&B employees of hazardous illness as well as preventive medical check-up (legionnaires' illness and salmonellas)

Celebrate with us the perfect Holiday!